Bilingual Customer Support Analyst

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Job Title:	Bilingual Customer Support Analyst
Job Number:	2048
Job Type:	Permanent, Full Time
Job Location:	Niagara-on-the-Lake, ON
Date Posted:	April 16, 2010
Description:	Our client, a distributor of point-of-sale and security technology to the restaurant industry, is currently seeking a bilingual customer support analyst for their Niagara-on-the-Lake facility.
Education/ Experience:	Post secondary education in a Business-related field combined with 3 to 5 years of experience.
Responsibilities/ Requirements:	Answer all incoming calls and provide technical support to customer. Follow up on customers once per shift. Prioritize the critical calls in order to ensure customer satisfaction. Document all necessary information in order to complete service work. Small projects to be assigned periodically. Other duties as mandated by client.
Salary:	To be negotiated
Additional information:
Contact Name:	Carole Martin
Contact Email:	carolem@theburkegroup.com
Contact Fax:	(905) 641-0478

Interested applicants are asked for forward their resume and cover letter outlining relevant experience to the contact information above.

Please quote job number and job name when applying.

"In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the information gathered will be used for the purpose of selection. Any queries should be directed to The Burke Group's Privacy Officer. We are an Equal Opportunity Employer."

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