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Job Title:
 Heavy Equipment Manager/Service Supervisor
Job Number:
 2053
Job Type:
Permanent, Full Time
Job Location:
 Niagara Region
Date Posted:
 February 19, 2010
Description:

Our client, a diversified designer and manufacturer of heavy industrial equipment, is seeking a qualified Heavy Equipment Mechanic/Service Supervisor to expand on its service and repair fields while supporting the sales of new and used equipment.
Education/
Experience:

The ideal candidate will combine certification as an Inter-provincial (Red Seal) Heavy Equipment Mechanic and a minimum of 3 to 5 years experience as a supervisor in the service industry.

In order to be successful in this role, you will possess strong communication, organization and customer interface skills, have a demonstrated understanding of various computer programs including MS Word, Excel and a familiarity with budgets and accounting functions.  A valid driver’s licence and passport is a requirement.
Responsibilities/
Requirements:
 Supervision of mechanics and scheduling of maintenance work:
  • Schedule and assign repairs and required maintenance visits with customers
  • Handle and satisfy all daily and 24-hour emergency maintenance calls
  • Where necessary, schedule repairs through outside contractors
  • Supervise all mechanics and apprentices
  • Personally perform repairs when required in the shop and in the field
  • Ensure all repairs come in at or under budget
  • Communicate directly (or through a Sales Manager) to Customers on their repairs
  • Handle direct customer inquires on repair / trouble shooting questions

Repair costing and estimates:

  • Perform and supervise inspections
  • Create (and/or supervise the creation of) detailed repair cost estimates including costs for labour, parts, scheduling and sub-contracting
  • Track and monitor all costs related to labour and materials with regards to repairs, sub-contracting and supplies

Parts/Staff supervision:

  • Oversee the sale of parts and monitor all customer sales
  • Supervise and train the Parts Order Clerk
  • Inventory and monitor all stock parts for regular maintenance and repair
  • Coordinate spare parts purchasing and inventory stock with national branch
  • Determine the best alternatives for purchasing, handling and inventorying spare parts
  • Develop a used parts database in order to promote sales

Assistance to Sales:

  • Participate in site visits with the Sales Manager
  • In conjunction with the sales manager, increase part sales
  • Prepare technical information as requested
  • In agreement with the Sales Manager, make technical calls to customers

Department Budgeting:

  • Monitor staffing levels for current and future work requirements
  • Reduce/eliminate idle time by staff
Salary:
 $60,000 to $65,000 annually
Additional information:
  
Contact Name:
 Carole Martin
Contact Email:
 carolem@theburkegroup.com
Contact Fax:
 (905) 641-0478

 

Interested applicants are asked for forward their resume and cover letter outlining relevant experience to the contact information above.

Please quote job number and job name when applying.

"In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the information gathered will be used for the purpose of selection. Any queries should be directed to The Burke Group's Privacy Officer. We are an Equal Opportunity Employer."