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Job Title:
 Bilingual Help Desk Analyst
Job Number:
 928
Job Type:
Job Location:
 St. Catharines, ON
Date Posted:
 On Going
Description:

To provide technical support pertaining to products to internal and external
customers.
Experience:

  • 2-3 years Customer Service or Call Centre experience

  • Must have working knowledge and interest in computer hardware.

  • Some network experience would be beneficial but not necessary
Education:
Requirements:
  • Must be Bilingual
  • Answer all incoming phone calls and provide support while the
    customer is on the phone
  • Do Follow Up on all customers in Queue once a shift
  • Prioritize the critical calls so that if a customer is down they
    receive support paperwork
  • Get all information needed to complete service work order paperwork
  • Other duties will be given for low call periods (night shift)
  • Complete Setup and other small projects as requested.
Salary:
 $12.00 -$18.00/hr
Additional information:
Contact Name:
 Linda Brochu, Professional Search Business Consultant
Contact Email:
 lindab@theburkegroup.com
Contact Fax:
 (905) 641-0478

Interested applicants are asked for forward their resume and cover letter outlining relevant experience to the contact information above.

Please quote job number and job name when applying.

"In accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), the information gathered will be used for the purpose of selection. Any queries should be directed to The Burke Group's Privacy Officer. We are an Equal Opportunity Employer."

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