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Job Title:
 Bilingual Help Desk Analyst
Job Number:
 928
Job Type:
Job Location:
 St. Catharines, ON
Date Posted:
 On Going
Description:

To provide technical support pertaining to products to internal and external
customers.
Experience:

  • 2-3 years Customer Service or Call Centre experience

  • Must have working knowledge and interest in computer hardware.

  • Some network experience would be beneficial but not necessary
Education:
Requirements:
  • Must be Bilingual
  • Answer all incoming phone calls and provide support while the
    customer is on the phone
  • Do Follow Up on all customers in Queue once a shift
  • Prioritize the critical calls so that if a customer is down they
    receive support paperwork
  • Get all information needed to complete service work order paperwork
  • Other duties will be given for low call periods (night shift)
  • Complete Setup and other small projects as requested.
Salary:
 $12.00 -$18.00/hr
Additional information:
Contact Name:
 Linda Brochu, Professional Search Business Consultant
Contact Email:
 lindab@theburkegroup.com
Contact Fax:
 (905) 641-0478

 

Interested applicants are asked for forward their resume and cover letter outlining relevant experience to the contact information above.

Please quote job number and job name when applying.

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