View Job Posting

Post Date
Mar. 18, 2019

Job ID
Job Title
General Manager

Niagara Region

Position Description
The General Manager is responsible for the day-to-day operations of the multi-residential retirement facility, offering high quality care to its residents. In addition to leading a team of professionals, the General Manager ensures all legal requirement are met or exceeded. Focus is placed on execution of business strategies, management of our employee group, optimal financial success and being the "facility of choice" for residents and their families, enriching their daily living. This position is accountable for :
  • Quality care and services that meets or exceeds resident satisfaction
  • Commitment of service excellence to residents and staff
  • Building and maintaining positive working relationships with families, local health care community partners and all service providers 
  • Compliance to Retirement Homes Act, H&S, Fire Safety, Emergency Preparedness, ESA
  • Talent management and retention
  • Developing managers and employees, coaching and mentoring for optimal performance
  • Provide leadership and guidance fro front desk staff delivering excellent customer service
  • Administrative functions such as financial forecasts, budgets, financial record maintenance, cost controls, reporting and capital planning
  • Demonstrated decision making and problem solving
  • Execute a marketing strategy that will optimize maximum occupancy and revenues
  • Lead by example emulating core values: Integrity, Excellence in Customer Service, Respect and Dignity and Financial Success
  • Increase operational effectiveness through coaching, communicating values, strategies and objectives, assigning accountabilities, planning monitoring and developing a collaborative culture among staff; establish goals and metrics to measure achievement
  • Establish plans, budgets, allocates resources, reviews operational progress and results and adjust as needed
  • Coordinate departmental activity including marketing, operations, environmental, dietary, nursing and maintenance ensuring operational efficiency
  • Maintain caring service level with high degree of quality and enforcing company standards and policies
  • Ensure regulatory compliance with RHA, H&S, Environmental ensuring ethical business practices 
Qualifications & Skills:
  • Experience in a Retirement Living & Care Community, Long Term Care Facility or similar environment
  • Post Secondary education in health care administration, hospitality or business administration
  • Strong, effective communicator with the ability to interact with residents, families, community professionals and employees
  • Demonstrated leadership, coaching and mentoring skills
  • Effective decision making and problem solving skills
  • Demonstrated budget management skills including revenue, cost control and capital spending