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Post Date
Jun. 26, 2020

Job ID
Job Title
Director of Operations

Niagara, ON.

Position Description
A local non-profit organization providing services to people with a developmental disability is seeking a Director of Operations.  Reporting to the Chief Executive Office, the successful candidate will take full responsibility for the operation and development of all residential programs ensuring quality service delivery to clients.  Leading a team of Managers and Supervisors, the Director of Operations will provide strong and effective leadership while ensuring a high level of individual and team performance.  The ideal candidate will have excellent relationship management and communication skills combined with a strong business and operational acumen.  The ability to multi-task and work in a fast-paced, 24/7 environment will lead to success in this role.

  • University degree in a relevant field of discipline, preferably with a focus in business administration or operations management
  • 6-8 years of proven experience in a progressive/managerial and/or senior Operations role
  • Experience in the not-for-profit or healthcare sector is an asset
  • Knowledge of principles, methods, practices and legislation related to developmental services is an asset
  • High level of professionalism, tact and diplomacy
  • Excellent communication skills, oral and written with the ability to share key messages in a clear and concise manner
  • Proven mentoring, management and team leadership skills
  • Strong analytical and problem-solving skills, with proven ability to make good judgement calls under pressure in a dynamic 24/7 environment
  • Experience managing in a unionized environment, including bargaining and negotiation experience
  • Knowledge and experience with service planning, budget preparation, program expenditure control and financial accountability
  • Demonstrated ability to bring about organizational change is an asset
  • Ability to effectively resolve conflict and deal with ambiguity
  • Excellent communication and organizational skills
  • Proficiency in the MS Office Suite of programs
  • Satisfactory Vulnerable Sector Police Clearance
  • Valid, class “G” Ontario driver’s license

  • Oversee the effective service delivery of residential programs while ensuring compliance with MCCSS Quality Assurance Measures (QAM).
  • Work collaboratively with the executive team to provide effective and visible leadership to the Agency, as well as mentorship and skills development of the team reporting in, supporting person-centered services that promote the Agency’s values.
  • Enhance leadership throughout residential services through building a culture of accountability, efficiency and problem-solving.
  • Select, train, motivate and evaluate direct reports; provide or coordinate training and mentorship in conjunction with the Director of Human Resources.
  • Plan and manage resources and budget to assigned programs, allocate resources, monitor and control expenditures through approval processes and recommend minor capital expenditures and program expansions.
  • Ensure information and documentation is maintained, disclosed and transmitted in accordance with legislation and Ministry guidelines.
  • Identify gaps in service delivery, assess opportunities and develop and implement new services accordingly.
  • Develop proposals, policy and procedures, recommend and provide input to the annual budget process.
  • Plan, develop and design services to meet program needs.  Oversee and provide leadership for client admissions, discharges, contentious issues, case management and interagency case management.
  • Partnership development- networking and partnering with other funded agencies and private sector companies to support the Agency’s strategic plan and goals.
  • Provide insight and operational perspective to the CEO in support of the Agency’s strategic plan.

Additional Information
The following competencies are essential for success in this role:
  • Creative Problem Solving and Decision Making:  taking a creative approach to problems or issues and ‘thinking outside the box’ to go beyond the conventional
  • Developing Others:  fostering learning and development of others through encouraging, managing performance and coaching
  • Holding People Accountable:  insisting on high performance with the goals of the organization in mind including being firm, assertive and making difficult decisions
  • Leading Others:  providing inspiration, clarity and direction through a compelling vision of the future
  • Relationship/Network Building:  building and maintaining effective and constructive working relationships/partnerships with others to achieve organizational goals.
  • Resource Management:  effectively managing resources to maximize results
  • Strategic Thinking:  consistently linking long-range visions and goals to daily work
  • Advocating for Others:  championing a cause and getting others to support it