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Post Date
Feb. 1, 2021

Job ID
Job Title
Temporary Residential Program Supervisor (Approximately 12 Months)

Niagara Area

Position Description
Reporting to the Director of Operations, the Program Supervisor leads the effective service delivery of the residential program, while ensuring compliance with quality assurance measures and the Agency’s Mission, Vision and Values. The Program Supervisor works collaboratively with the residential management team to plan, develop and design services to meet program needs, while supporting person-centered services.  This position also oversees client admissions, discharges, contentious issues, and case management.  Leading a team of support workers in a 24/7 work environment, the Supervisor is responsible to select, train, motivate, and manage direct reports, and to provide support and coordinate training and management efforts within the Supervisor’s peer group and with other service and support teams in the Agency. 

  • University degree or college diploma in the social service field or related field/discipline
  • Two (2)  to three (3) years’ supervisory experience in a similar work environment is preferred
  • Five (5) years’ of direct care experience working with persons with a developmental disability
  • Standard First Aid/CPR certification (or willingness to obtain)
  • Safety-Care certification (or willingness to obtain)
  • Valid Ontario Class G driver’s licence and willing to use own vehicle for work purposes
  • Satisfactory Criminal Reference Check and Vulnerable Persons Screening Check

  • Demonstrated ability to provide leadership, coaching, support and direction to front line staff
  • Knowledge of principles, methods, practices and legislation related to social services
  • Experience managing in a unionized environment; grievance handling, collective bargaining and  knowledge of labour and employee relations practices is an asset
  • Strong analytical and problem-solving skills, with proven ability to make good judgement calls under pressure and in a dynamic environment
  • Knowledge and experience with service planning, budget preparation, program expenditure control and financial accountability
  • Tactical knowledge about compliance and quality assurance measures
  • Proven ability to work as a team member, as well as independently
  • Demonstrated initiative and ability to act as a change agent for programs and continuous improvement mindset
  • Ability to multitask with projects and initiatives
  • Strong interpersonal and relationship management skills
  • Superior written and verbal communication skills
  • Excellent time management and organizational skills
  • Demonstrated problem-solving skills and conflict resolutions skills
  • Capable of maintaining confidentiality

Additional Information
  • Forty (40) hours per week, and a requirement to participate in the on-call pager rotation, with flexibility to work evenings and weekends as required
  To apply for this opportunity, please send a cover letter & resume to: Please include “Temporary Residential Program Supervisor” and your name in the subject line of your email.   We appreciate all applications received; however, only those candidates selected for an interview will be contacted. Closing Date for Applications:   February 7, 2021