Outbound Call Agent

Feb 6 2024

Full Time


St. Catharines

Are you a dynamic and persuasive communicator passionate about sales and customer engagement? Our client seeks an experienced Outbound Call Agent to join their marketing and sales office in St. Catharines, Ontario. In this role, you will be crucial in reaching out to their database of customers and contractors, collecting valuable information, and contributing to growth and success. Join our client’s team and be part of a dynamic and growing company where your communication skills and drive to succeed will be valued and rewarded. We encourage you to apply today if you are enthusiastic about making connections, exceeding targets, and contributing to sales and customer engagement efforts.


  • Research information for new and lapsed customers and contractors from a database.
  • Engage with contacts via telephone to gather specific criteria and record the information accurately in the database.
  • Meet or exceed daily, weekly, and monthly "contact" targets set by the manager.
  • Actively participate in sales meetings and strategy sessions to enhance the success of customer contact results.
  • Assist in tracking customer orders and proactively follow up directly with customers.

Qualities and Attributes:

  • Exemplary Communication: Outstanding verbal communication skills combined with active listening abilities.
  • Charismatic and Persuasive: Ability to connect with contacts over the phone and influence positively.
  • Results-driven: Competitive spirit and an entrepreneurial mindset with a strong desire to exceed targets.
  • Motivated and Ambitious: Self-driven and determined to succeed.
  • Professionalism: Maintain high professionalism while connecting with diverse personalities.
  • Digital Literacy: Proficiency in using various online platforms and Microsoft Office.
  • Soft-Phone Skills: Comfortable using soft-phone software programs
  • Outbound calling: 3 years (preferred)
  • Data mining: 3 years (preferred)


  • Secondary School (preferred)

Additional information:

  • Work location-In person
  • Extended Health Care
  • Bonus Pay