Quality Manager

The Quality Manager is responsible for oversight and compliance to quality requirements in the areas of food safety programs, raw material, in-process quality control, finished product evaluation, internal audits, GMP’s, sanitation, pest control, and all other related quality matters. The role requires someone with a keen eye for detail, strong communication and collaboration skills, the ability to interpret test results against limits and standards, and the ability to lead a small team.

DUTIES AND RESPONSIBILITIES

• Supervise process inspections and QC team, managing workload, manpower, task delegation and validation.
• Develop and maintain site standard quality procedures, work instructions, form-controlled documentation and training records.
• Lead customer complaints, nonconformance and assessment investigations and corrective actions.
• Communicate with external customers for reporting, complaints, product deliveries and general QC inquiries.
• Responsible for ensuring that the product manufactured meets the Company’s finished product quality and safety expectations, as per customer and legal requirements.
• Coach, train and lead the Quality Control Team to ensure Quality and Safety is maintained throughout the process.
• Present customer complaint analysis to senior management on a regular basis.
• Oversee Quality and Retain sample management. 

JOB DESCRIPTION

• Maintain a sound working relationship with other departments to ensure no interruption in business.
• Evaluate, modify, and design sanitation policies and procedures to ensure product quality and integrity.
• Create, maintain, and reassess written sanitation procedures that will effectively accomplish the task of always ensuring product safety.
• Provide guidance and leadership to develop a high-performance team.
• Maintain and ensure the safety of all employees through proper training and enforcement of all company policies, procedures, and processes.
• Manage performance issues, including performance appraisals, training, and corrective actions.
• Create and perform internal audits of the manufacturing processes to ensure capabilities and expectations are met.
• Perform other duties as assigned. 

ESSENTIAL QUALIFICATIONS

• Proven experience with implementing the FSQA manufacturing process.
• Great attitude and a willingness to learn under pressure.
• Excellent verbal and written communication skills
• Ability to build and maintain relationships with a wide range of people and personalities.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong PC skills, including proficiency with MS Office
• Self-motivated and detailed-oriented
• Strong listening and critical thinking skills
• Ability to adapt to an ever-changing environment.
• Strong work ethic 

EDUCATION AND EXPERIENCE

• Post Secondary diploma/ degree in a relevant field.
• Minimum 3-5 years in a food manufacturing environment.
• Minimum 3 years of relevant people leadership experience.
• Experience writing SOPs and implementing them in a manufacturing environment.
• Great attention to detail with accuracy, especially regarding product specifications.
• Must have shift flexibility to provide support to all Team members.
• Above average interpersonal, organizational, and communication skills.
• Above average time management and comprehension skills.
• The ability to remain calm in a fast-paced, high-volume environment.

LANGUAGE SKILLS

• Ability to read, write, and speak English. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to talk or listen.
• Required to stand, walk, and use hands to fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch, climb or crawl.
• Able to stand for long periods of time.
• Ability to wear the appropriate PPE required for the environment location (i.e. departments - production, secondary, glue hut etc)
• Ability to lift and/or move up to 50 pounds.
• May require more than 40 hours per week to perform the essential duties of the position.
• The individual possesses fine hand manipulation (keyboarding) skills.