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Post Date
Dec. 15, 2021

Job ID
Job Title
Sales Manager (Association)
Permanent Full-Time

Niagara Area

Our client has an exciting opportunity for a candidate who has a passion for the hospitality business and genuinely cares about providing extraordinary experiences.                          


Primary Responsibilities:

  • Providing personalized and exceptional guest service at every given opportunity.
  • Responsible for generating business from assigned markets through the development of strong business relationships with existing and new clients.
  • Gathers referrals from existing clients and meeting planners from assigned markets.
  • Attends hospitality-related trade shows, events, FAMS, and special events as required.
  • Responsible for responding to inquiries from initial call to point of sale.
  • Actively solicits new and existing business through phone calls, personal calls and diligent sales techniques and solicitation.
  • Meets with clients to inspect property locations and follows up on requests.
  • Ensures proper communication with clients via email, proposals and contracts.
  • Maintains an active client list and pursues new business contacts at every opportunity.
  • Ensures that clients receive the highest quality of attention to their requests by monitoring, guiding and following up on incoming sales inquiries.
  • Responsible for conference room revenue management through effective planning and scheduling of conference room activities.
  • Ensures administrative functions are being performed within the operating budget guidelines while securing the highest quality of Guest service.
  • Meeting established up-selling and sales goals.
  • Having a thorough knowledge of products and services.
  • Suggesting additional product and services meeting our Guests’ specific preferences.
  • Assessing Guests’ individual needs to meet standards for additional products and services.
  • Actively seeking ways to meet Guests’ product or service needs.
  • Comply with Health and Safety regulations and responsibilities


Professional Requirements:

  • Minimum 2-3 years sales-related experience in the hospitality industry.
  • Proven ability to negotiate in a diplomatic, tactful and professional manner.
  • Superlative sales skills including prospecting through needs assessment, probing, overcoming objections and closing techniques.
  • Knowledgeable of catering (on-site/off-site) and conference group event planning.
  • Proficient in currency conversion specifically with Canadian to U.S. currencies.
  • Above average interpersonal skills.
  • Communication skills both oral and written.
  • Pleasant, outgoing personality with a strong hospitality orientation.
  • Diplomatic telephone manner.
  • Professional appearance and demeanour, positive and proactive attitude.
  • Confidence in selling and up-selling products and services.
  • Positive sales oriented personality.
  • Desire to meet goals.
  • Ethical and honest.


Contact Us

71 King Street
Suite 206
St. Catharines, ON
L2R 3H7

phone 905.641.3070 
toll free 1.888.896.3618 
fax 905.641.0478